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Frequently Asked Questions

HOW DO I CANCEL OR CHANGE MY ORDER?

Unfortunately, we are unable to make modifications to orders once they have been placed. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. If you put an invalid or wrong address, your order will ship out to that address and be returned to our warehouse. A new shipment will have to be generated and additional shipping charges will apply.

WHY WAS MY ORDER CANCELLED?

Toyako salon was unable to verify the billing information that was entered on the order. If the Billing Address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled. If you order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

ARE THERE PRICE ADJUSTMENTS IF AN ITEM I PURCHASED GOES ON SALE?

No, at this time we do not offer price adjustments. 

WHAT HAPPEN IF THERE IS A PRICING ERROR?

mail us at admin@toyako.co Our customer representative will contact you within five (5) business days.

IS YOUR WEBSITE SECURE?

Toyako is committed to protecting your personal information and providing a secure online shopping experience. We use industry standard encryption and password protection technologies such as an SSL (Secure Socket Layer).

WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

Email us at info@toyako.co  Our customer representative will contact you[Text Wrapping Break]within three (3) business days.